Terms and Conditions

Cancellation Policy:

0 to 12 hrs - 100%

12 hrs to 1 Day - 75%

1 Day to 1 Day 12 hrs - 60%

Before 1 Day 12 hrs - 10%

Note: Extra 5 % cancellation charge would be levied during the refund process.

Partial cancellation is not allowed.

No-Refund after departure.

The refund should be credited in your account within 3-14 working days depending upon your bank.

Discount Policies:

Ticket should be booked online through www.vishwatravels.in

Up to Discount 5% subject to maximum Rs.50/per seat

Cancellation charges and refund on net of Discount fare

Service tax on net of Discount fare

Cancelled ticket amount is transferred back to the source, which means your credit / debit / net banking / cash card or mobile payment account. The cancelled ticket amount is refunded by the respective bank subject to terms and conditions of the bank. However, if you need any assistance for repayments you can contact our Head office or mail us at support@vishwatravels.in

No-Refunds or Complaints will be entertained for passenger waiting for the Bus at an incorrect boarding point. The passenger is requested to confirm the exact boarding point and time with shrinath Travels well in advance.

In case AC unit fails, proportionate refund will be paid back from the Head Office.

Maximum 20kg of Baggage & Luggage is allowed per passenger. Above 20kgs is chargeable as per policies.

Management is not responsible for any loss, theft or damages to the goods or property of the passenger.

Luggage & Baggage is carried at your own risk.

No Contraband articles are permitted to be carried by any passenger.

Management is not responsible for delay and cancellation of trips on account of Breakdown, Accident, Riots etc., and due to any unforeseen circumstances.

In case of cancellation of a coach, proportionate refund will be paid back.

The coaches and the passengers are covered by insurance. That means, accident and consequential injury and loss of life, are covered in the insurance.

In case of coach break-down, management is not responsible for any alternate transport arrangement, though management will try its best to provide another available coach.

Pets, Animals, Birds are not permitted in the coach, and if found, the passenger is bound to be alighted (get out) from coach.

Smoking and Drinking are not permitted inside the coach.

The arrival & departure time mentioned on the ticket are tentative timings and may change due to unforeseen events. The coach will not leave the source before the time that is mentioned on the ticket.

Seats Will Be Confirmed Only After Successful Payment. (Depending Upon Seat Availability).

Passenger found disturbing the co-passenger, in a logical way, is liable to be alighted from the coach. However for further assistance or complaint please feel free to Contact Us

All transaction amount is in INR (Indian National Rupee)

All disputes are subject to NAGPUR Jurisdiction.

About vishwa travels:

• “www.vishwatravels.in” and “vishwa travels Apps on Android & iOS”, henceforth just referred as “vishwa travels” is a bus travel & logistics player with its products built on Mantis Technologies Private Limited platform. (Mantis Technologies Private Limited is managed by Maventech Labs Private Limited, a subsidiary of Taiga Indo Private Limited with its registered office at Gopala Krishna Complex, 1st Floor, #45/3 Residency Road, Bengaluru, Bangalore-560025, Karnataka, India.

Our Communication Policy

At our company, we are committed to keeping you informed about our services, offers, and upcoming promotions that may be of interest to you. As part of our Communication Policy, we may process your information to contact you via email, telephone, SMS, or other methods of communication.

 

By booking a ticket on our website or app, you agree to override your NDNC registration and authorize us and our representatives to contact you through call, RCS, WhatsApp, SMS, or email.

 

We value your privacy and understand the importance of keeping your personal information confidential. Therefore, we assure you that any information shared with us will be kept on a confidential basis and will only be shared with third parties for evaluating and processing the ticket related information to provide you relevant information on services, offers, and any upcoming promotions that may be of interest to you.

 

If you have any questions or concerns about our Communication Policy, please feel free to contact us. We reserve the right to change some or all of the above contents of our communication policy from time to time and its sole responsibility of customers to keep themselves updated on our terms and conditions before and after every booking.